Wipro Freshers Recruitment Drive | Off Campus Drive 2022
Off Campus Drive | Internship Drive | Scholarship
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Eligibility
Any Graduation will be applicable
| Job Title | Wipro Freshers Recruitment Drive | Off Campus Drive 2022 |
|---|---|
| Description | Any Graduation will be applicable |
| Work Location | Noida – India |
| Employment Type | FULL TIME |
Roles & Responsibilities:
- Strong understanding of client plan provisions/product & processing guidelines and SLA metrics
- Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation
- Research complex Benefits issues and formulates resolutions/ recommendations by analysing fact patterns and applying plan provisions and best practices
- Resolve tasks in accordance with due dates and ensure process is well documented
- Create adhoc reports as required to support client service delivery functions
- Provide day-to-day client and third party administrator contact for participant processing inquiries
- Participate & contribute in daily huddles and status meetings
- Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant
- Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality
- Work with the client team across shores to deliver against client requirements
- Proactively identify training needs and provide necessary coaching as required to BOA’s
- Proactively seek performance feedback to build & enhance knowledge
- Build and leverage partnerships across shores to deliver against client requirements
- Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching
- Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team
- Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channel
- Ensures processing documentation is accurate and complete; receives/verifies updates resulting from change orders.