VMware Off Campus Recruitment Drive: VMware Careers & Job Opportunity for the position of Technical Support Engineer at the Bangalore location.

Here, Job Seekers will get the details about the recruitment of VMware recruitment Drive such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for VMware Technical Support Engineer Job Opening at Bangalore location.

Overview of VMware Careers Freshers hiring for Technical Support Engineer:

Qualifications: Bachelor’s or Master’s degree or equivalent in computer science or related field

Job Profile: Technical Support Engineer

Experience Required: Freshers

Job Location: Bangalore

VMware Technical Support Engineer Freshers Hiring:

Roles and Responsibility :

• Understand the environment-specific Findings and Recommendations provided by the proactive tool and create an action plan to communicate with the customer
• VMWare product knowledge and experience are a must. VMWare vSphere experience is preferred
• A good understanding and experience in Technical Support role with a high-tech product (Windows/Unix/Linux/Storage/Networking) company.
• Liaise with Account Managers to provide the best customer experience and prevent unplanned downtime.
• Gather customer feedback and feature requests for our Proactive tools and take it back to the product and engineering team to find a workable solution.
• Reproducing issues in-house and responding on time
• Regular follow-ups with customers with recommendations, updates, and action plans.
• Escalate issues promptly according to Standard Operating Procedures
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
• Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
• Participate in technical communications within the Team to share best practices and learn about new technologies
• Focus on an area of technical specialization and attend technical training
• Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
• Capable of running status calls with the customers to keep them up to date with all the opened issues, and ongoing projects
• Good practical working ability with Windows/Linux/UNIX utilities, including editors and command shells
• Fluent written and verbal communication skills in English
• Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• A logical approach to problem-solving & Strong Troubleshooting experience
• Willingness to work in a 24×7 environment with flexibility to work across all shifts
• Expertise in providing voice-based Technical Support is a key requirement
• Knowledge and experience in configuring, implementing or troubleshooting VMware products in Compute or Cloud, Networking, Storage or EUC will be an advantage.

This notification is for the recruitment of Technical Support Engineer from VMware. You can apply through the given link for the profile of the Technical Support Engineer.

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How to apply VMware Off Campus Recruitment Drive for the role of Technical Support Engineer?

Apply Link VMware Jobs: Click Here