Tech Mahindra Careers India Job Update 2023: Tech Mahindra Careers & Job Opportunity for the position of Technical Support Associate at the Pune location.

Here, Job Seekers will get the details about the recruitment of Tech Mahindra recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Tech Mahindra Technical Support Associate Job Opening at Pune location.

HCLTech – hiring for the Fresher (Only 2022 & 2023 Passed out)

Overview of Tech Mahindra Careers India Job Update for Technical Support Associate:

Qualifications: Graduate from an accredited institution or Under-graduate with relevant technical experience

Job Profile: Technical Support Associate

Experience Required: Freshers & Experience 0-2 Years

Job Location: Pune

Morgan Stanley Careers Freshers & Experience Hiring for Analyst/Associate

Tech Mahindra Technical Support Associate Pune Job Update:

Roles and Responsibilities :-

• · Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
• Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
• Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
• First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
• Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
• Perform post-resolution follow-ups to help requests or incidents.
• Research issues and resolves technical problems.
• Creating/updating knowledge articles and support processes functions

Required Candidate profile

• Fresher’s can apply
• Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
• Exceptional written and verbal communication skills with SVAR score of 65 or above.
• Work from office – Pune location.
• Package –

• Fresher : 3- 3.5 LPA
• Experience : between 3.5- 5 LPA

• Cab facility will be provided
• Rotation shift with rotation weeks offs (Includes night shifts)
• 5 days working with 2 days week offs

Experience :-

• Good to have – ITIL Knowledge
• Graduate from an accredited institution or Under-graduate with relevant technical experience
• Previous customer/technical support or technology experience
• Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)

This notification is for the recruitment of Technical Support Associate from Tech Mahindra. You can apply through the given link for the profile of the Technical Support Associate.

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How to apply Tech Mahindra Vacancy for the role of Technical Support Associate?

Tech Mahindra Careers India Job Update 2023: Click Here