Mphasis Off Campus Recruitment Drive 2024: Mphasis Careers & Job Opportunity for the position of Technical Support Engineer at the Pune, Bangalore location.

Here, Job Seekers will get the details about the recruitment of Mphasis off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Mphasis Technical Support Engineer Job Opening at Pune, Bangalore location.

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Overview of Mphasis Off Campus Drive 2024:

Mphasis Off Campus 2024 Drive:

Role: Technical Support Engineer – Service Desk

Location: Pune/Bangalore

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Who are we looking for?

• Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLAs
• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
• Update users about request status and close request when users are satisfied with solutions
• Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
• Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Technical Skills:

• Effective Business Communication
• Strong time management
• Communication in neutral or American accent over phone and grammar skills
• Analytical skills
• Ability to follow process and procedures. Escalate unknown issues or questions without delay
• Prompt response to telephone calls, email, and instant message requests for technical support
• Operating the computer, OS and Knowledge base navigation
• Use of Ticketing tool
• Account Management / Password reset
• Active listening and probing skills
• Level 1 and 1.5 technical troubleshooting
• Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
• Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
• Proficient in MS Office 2013, 2016 and must have knowledge of O365
• Must have worked on Windows 7 and Windows 10 support for laptops and desktops
• Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
• Knowledge of Wyse thin and zero client support, set up and connectivity
• Supporting issues with Printer installations, HP Print and Scan via USB
• Cisco VPN client support

Process Skills:

• Knowledge on Ticketing tools (e.g., Remedy)
• Familiar to the Citrix, AWS environment
• Aware of ITSM Process (Incident management)
• Inbound calls taking
• Talk to End Users through a series of actions, either via phone, email, or chat, until they have solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Prioritize and manage several open issues at one time.
• Document technical knowledge in the form of notes and manuals.
• Refer to internal database or external resources to provide accurate tech solutions

Interested candidates can share their CVs to [email protected] and [email protected]

This notification is for the recruitment of Technical Support Engineer from Mphasis. You can apply through the given link for the profile of the Technical Support Engineer.

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How to apply Mphasis Off Campus Recruitment Drive for 2024?

Apply Link Mphasis Off Campus 2024 Job: Click Here