Mphasis Off Campus Recruitment Drive 2024: Mphasis Careers & Job Opportunity for the position of Technical Support Engineer-SD at the Pune location.

Here, Job Seekers will get the details about the recruitment of Mphasis off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Mphasis Technical Support Engineer-SD Job Opening at Pune location.

Overview of Mphasis Off Campus Drive 2024:

Company Name:	Mphasis
Job Profile:	Technical Support Engineer-SD
Required:	Freshers & Experience
Job Location:	Pune
Last date to apply:	ASAP

Mphasis Off Campus 2024 Drive:

Job Summary –

 Handle initial contact from users through supported channels within agreed timelines as specified in the SLA

 Refer to client’s knowledge repository for solution and processes to be followed. In the event a knowledgebase article is not available for a specific issue or problem, service desk resources will use best efforts based on available individual or collective troubleshooting to resolve the issue at hand.

 Perform tasks required to resolve the user IT Issues, including but not limited to reset password, provide access, browser-based troubleshooting, guide users using reference material for navigating various systems including self-service tools/processes. Performing these tasks may require remote access into User’s computer.

 Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.

 Support Users in a professional and courteous manner

 Ensure adherence to processes and policies

 Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions

Years of experience needed – 0 to 2 years

Technical Skills:

 Telecommunication etiquette to deal with end-user with good empathy and understanding

 Basic Windows & Microsoft Office troubleshooting

 Basic understanding of application access provisioning and troubleshooting

 Knowledge of ITSM tool like ServieNow

 Understanding of basic ITIL process

 Service Desk – Windows 10/Modern Workplace

 Service Desk – MS Office 365 Suite

 Service Desk – End User Experience Management

Certifications Needed:

 NA

This notification is for the recruitment of Technical Support Engineer-SD from Mphasis. You can apply through the given link for the profile of the Technical Support Engineer-SD.

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How to apply Mphasis Off Campus Recruitment Drive for 2024?

Apply Link Mphasis Off Campus 2024 Job: Click Here