Freshworks Careers 2024 : Freshworks, a global leader in customer engagement software, is paving the way for IT graduates to embark on an exciting career journey as Business System Analysts.

Freshworks Careers Overview;

Job Title: Business System Analyst

Location: Chennai/Remote

Experience: Freshers/Early Careers

Degree Required: BE/B.Tech/BCA/BSC/MCA Or Related

Batch: Any

Job Description:

As a Business System Analyst at Freshworks, you will be an integral part of our ESM team,
focusing on handling service requests and incidents. This role offers a fantastic opportunity for a dynamic individual to kickstart their career in the exciting world of Enterprise Service
Management and learn Freshervice product features to increase efficiency including exposure to internal AI tools

Responsibilities:
Service Request Management:

• Receive and process service requests promptly and efficiently.
• Collaborate with team members to ensure timely resolution of service-related issues.
• Maintain accurate documentation of service request workflows and resolutions

Incident Handling:

• Respond to incidents reported by users, providing initial analysis and diagnosis.
• Escalate incidents to senior team members or appropriate teams when necessary.
• Work towards swift incident resolution to minimize business impact.

Communication and Collaboration:

• Communicate effectively with end-users to gather necessary information for incident

resolution.

• Collaborate with cross-functional teams to ensure a smooth flow of information and quick

issue resolution.
Documentation:

• Maintain detailed documentation of incident reports and resolutions.
• Contribute to the creation and improvement of standard operating procedures.

Continuous Learning:

• Stay updated on industry best practices and emerging trends in Enterprise Service

Management and Freshservice features

• Actively participate in training programs and skill development sessions.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Strong passion for IT service management and incident resolution.
• Excellent communication skills, both verbal and written.
• Ability to learn quickly and adapt to a fast-paced environment.
• Basic understanding of ITIL framework is a plus.

Each engineer is part of a squad and each squad owns different areas of responsibility for their respective product.

What we look for in candidates:-

How To Apply Freshworks:

The interested and eligible graduates register on the following Freshworks Careers registration link.

FreshWorks Apply Link: Click Here