Freshworks Careers 2024 : Freshworks, a global leader in customer engagement software, is paving the way for Graduate Trainee – Solution engineering to embark on an exciting career journey as solution engineers.

Freshworks Careers Overview;

Job Title: Graduate Trainee

Location: Chennai/Remote

Experience: Freshers/Early Careers

Degree Required: BE/B.Tech/BCA/BSC/MCA or Any Graduate

Batch: Any

Job Description:

The Solution Engineering team is the first technical touch point for all our prospects and they are responsible for the following:

• Understand the Freshworks suite of products in depth.
• Work with prospects to understand their business needs and pain points.
• Configure and deliver demos to potential prospects and assist them in technical queries.
• Work on solutioning/resolving use cases with seasoned folks from their team.
• Partner with Sales, Customer Success and Product teams effectively.
• Work closely and assist the senior Solution Engineers to effectively configure demos.
• Monitor the chat/ticket queue to answer all queries from trial sign-ups.

Qualifications

What we look for in candidates:

• Clear, concise and effective written and oral communication skills.
• Adaptability as the job role changes. 
• Strong team ethos, with the ability to support the team and adapt to evolving job roles and responsibilities.
• Empathy towards customers and understanding their needs.
• Ability to thrive in a fast-paced performance-driven environment.
• Interest, curiosity, and openness to learning new technologies.
• Flexibility in working in different shifts/regions/markets.
• High degree of autonomy and being a strong team player with the ability to work collaboratively across functions.

How To Apply Freshworks:

The interested and eligible graduates register on the following Freshworks Careers registration link.

FreshWorks Apply Link: Click Here