WIPRO Alight IT Off Campus Drive 2023 : Wipro HR Hiring freshers of Graduate Engineer Trainee in Noida .

About Wipro HR Services Off Campus Drive 2023 –

Job Title : Graduate Trainee Engineer

Job Location : Noida

Experience : Freshers

Wipro Salary – As Per Industry Standard

Eligibility: BE/B.Tech/BCA/BSC/MCA or Related

Batch: Any

Job Description :

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails intimely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources andOffer Solution to customers.
• Research, identify, and resolve customer complaints usingapplicable software.
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
• Document all call information according to standard operatingprocedures.
• Recognize, document, and alert the management team of trends incustomer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

How To Apply

The interested and eligible graduates register for the same on following link.

Wipro Apply Link : Click Here