(New Hire Training/Refresher Trainings, Knowledge Management, Quality &Service)
- Work closely with partner for all new hire training batches- Resource, trainer readiness,
- Be part of hiring checks for new resources
- Ensure Myntra new hire process manuals and trainer guide are update
- Trainer knowledge check and enhancement
- Learnings from each batch to be shared and implemented for future batches.
- Ensure all levels of assessments and certification is completed for every batch as per timelines
- Ensure only certified resources are moved to production and non-certified resources are moved out of the process
- ID creation during training and deletion for non-certified and attrite resources during training is done within 24hours.
- Identify training needs and plan refresher trainings. Drive Bottom Quartile Management.
- Track post training/refresher efficacy.
- Should be a facilitator for any new product launch or adhoc training requirements
- Communicate with various departments within the partner org in related to trainings, refreshers, update management
- Drive Knowledge base usage to improve/ensure accuracy of information provided to customers at partner site.
- Liaise with Myntra spocs for clarification required at Partner
- Conduct monthly knowledge assessments at partner knowledge
- Partner to follow stringent audit process at a champion level
- Conduct frequent calibrations are conducted and ensure partner is well calibrated
- Hygiene checks on call disconnections, long AHT, coupon
- Need to collate process improvement ideas and share with Myntra stakeholders in a timely manner
- Ensure proactive alerts on process deviations and issues at partner center
- Work very closely with partner to bridge process gaps and improve process
Myntra is India’s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We create solutions that disrupt the ordinary and help make the world a happier, more fashionable place. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us.
From our beginnings as a customization company in 2007, to being technology and fashion pioneers today, Myntra Jabong is going places and we want you to take this journey with us. Our Culture As self-driven, motivated individuals who believe in taking ownership instead of being handed responsibility, we are a curiously non-hierarchical team who believe in working as a whole to take the Organization forward.
Firm believers of meritocracy, we encourage you to take on tasks and readily empower you with the right tools, space, and opportunities. In essence, work at Myntra Jabong is challenging but fun – we believe in equal opportunity, encourage intellectual curiosity and empower you to be the change. If you’re just as passionate about fashion and would love a workplace that is purely result-driven, Myntra Jabong is the place for you!
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Myntra Associate – Trainer Drive – Frequently Asked Questions
Online Written Test, Group Discussion, Technical Interview, HR Interview.
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